Be Unforgettable.
B2B isn’t transactional—it’s built on relationships. And those relationships are won or lost in every touchpoint. At RIVET, we don’t just fix broken experiences—we build seamless, frictionless customer journeys that turn first-time buyers into lifelong advocates. Because in today’s market, being good isn’t enough. You need to be unforgettable.
Poor Customer Experience.
Nothing is more alarming knowing your customers are unimpressed—or worse, walking away. And you’re not alone. A staggering 86% of buyers are willing to pay more for a better experience, yet most companies struggle to deliver. When customers feel ignored or frustrated, it’s not just your reputation on the line—it’s lost revenue, missed opportunities, and brand loyalty slipping through your fingers.
57%
of buyers are underwhelmed with their customer experience.
Why It Matters.
A great customer experience isn’t a luxury—it’s the difference between growth and stagnation. Companies that prioritize it see a 20% boost in satisfaction, a 15% jump in retention, and a 10-15% revenue increase. Why? Because happy customers don’t just stick around—they spend more and tell others.
At RIVET, we see this gap all the time: businesses with great products, but disconnected experiences. That’s where we come in. We craft seamless, engaging customer journeys that don’t just meet expectations—they shatter them.
Because in today’s world, frankly, good just isn’t good enough.
Proven Experience.
Don’t let poor customer experiences hinder your growth. Learn how we can help you exceed customer expectations and propel your business forward. We’ve seen this movie a time or two. And our clients always win.
